Courtesy Guidance for Businesses Reopening After a Prolonged Period

Commercial Customer

Courtesy Precautionary Safety Advisory
For Businesses Reopening After a Prolonged Shutdown
May 1, 2020

This information does not apply to the public water system and is directed solely to the private waterlines of businesses with plumbing systems that have been unused for a prolonged period of time.  The public water supply has remained healthy and this information is provided only as a courtesy to help assist businesses in maintaining their private water lines in cases where they have been inactive for a prolonged amount of time.

Travis County Water Control & Improvement District #10 recommends that business owners or facility maintenance teams flush private lines to remove any stagnant water prior to reopening businesses after a prolonged shutdown.

Stagnate water in plumbing systems could harbor bacteria.  Under normal conditions water flows through the plumbing system resulting in continued fresh water.  However, plumbing systems in buildings that have been closed for an extended period of time may experience stagnant water.  To remedy this situation, we advise the affected commercial customers to flush the water throughout the building, pushing the stagnant water through the plumbing system and returning fresh water.

The Centers for Disease Control (CDC) has provided helpful resources for businesses preparing to resume operations.  Please see the following document provided by the CDC for further insight:


Guidance for Building Water Systems

Ensure the safety of your building water system and devices after a prolonged shutdown
Updated April 22, 2020
Summary of Changes

Updated hot tub/spa disinfection guidance (Step 5c)

Stagnant, or standing water can cause conditions that increase the risk for growth and spread of Legionella and other biofilm-associated bacteria. When water is stagnant, hot water temperatures can decrease to the Legionella growth range (77–108°F, 25–42°C). Stagnant water can also lead to low or undetectable levels of disinfectant, such as chlorine. Ensure that your water system is safe to use after a prolonged shutdown to minimize the risk of Legionnaires’ disease and other diseases associated with water.


8 Steps to Take Before Your Business or Building Reopens

1. Develop a comprehensive water management program (WMP) for your water system and all devices that use water.

Guidance to help with this process is available from CDC and others.

a. Water Management Program Toolkit:
This toolkit is designed to help people understand which buildings and devices need a Legionella water management program to reduce the risk of Legionnaires’ disease, what makes a good program, and how to develop it.

b. Preventing Legionnaires’ Disease: A Training on Legionella Water Management Programs (PreventLD Training)
Take this training from CDC and partners on creating a water management program to reduce risk of Legionnaires’ disease. PreventLD Training aligns with industry standards on managing risk of Legionella bacteria.

c. Hotel Guidance:
Considerations for Hotel Owners and Managers: How to Prevent Legionnaires’ Disease

d. Operating Public Hot Tubs for pool staff and owners

e. From Plumbing to Patients
Water management programs in healthcare facilities are an important way to help protect vulnerable patient populations as well as staff and visitors.

f. Preventing Occupational Exposure to Legionella

2. Ensure your water heater is properly maintained and the temperature is correctly set

a. Determine if your manufacturer recommends draining the water heater after a prolonged period of disuse. Ensure that all maintenance activities are carried out according to the manufacturer’s instructions or by professionals.

b. Make sure that your water heater is set to at least 120°F

c. Higher temperatures can further reduce the risk of Legionella growth, but ensure that you take measures to prevent scalding if you water heater is set to >130°F

3. Flush your water system

a. Flush hot and cold water through all points of use (e.g., showers, sink faucets)

Flushing may need to occur in segments (e.g., floors or individual rooms) due to facility size and water pressure. The purpose of building flushing is to replace all water inside building piping with fresh water.

b. Flush until the hot water reaches its maximum temperature

4. Clean all decorative water features, such as fountains.

a. Be sure to follow any recommended manufacturer guidelines for cleaning

b. Ensure that decorative water features are free of visible slime or biofilm

c. After the water feature has been re-filled, measure disinfectant levels to ensure that the water is safe for use

5. Ensure hot tubs/spas are safe for use

a. Check for existing guidelines from your local or state regulatory agency before use

b. Ensure that hot tubs/spas are free of visible slime or biofilm before filling with water

c. Perform a hot tub/spa disinfection procedure before use

CDC Guidance (follow Steps 4–9 and 12–13): icon

Facilities may decide to test the hot tub/spa for Legionella before returning to service if previous device maintenance logs, bacterial testing results, or associated cases of Legionnaires’ disease indicate an elevated level of risk to occupants. All Legionella testing decisions should be made in consultation with facility water management program staff along with relevant public health authorities.

6. Ensure cooling towers are clean and well-maintained

a. Ensure that cooling towers are maintained (including start-up and shut-down procedures) per manufacturer’s guidelines and industry best practices

b. Ensure that the tower and basin are free of visible slime or biofilm before use

If the tower appears well-maintained, perform an online disinfection procedure

Guidance on disinfection procedures from the Cooling Technology Institute: iconexternal icon

7. Ensure safety equipment including fire sprinkler systems, eye wash stations, and safety showers are clean and well-maintained

a. Regularly flush, clean, and disinfect these systems according to manufacturers’ specifications.

8. Maintain your water system

a. Consider contacting your local water utility to learn about any recent disruptions in the water supply. This could include working with the local water utility to ensure that standard checkpoints near the building or at the meter to the building have recently been checked or request that disinfectant residual entering the building meets expected standards.

b. After your water system has returned to normal, ensure that the risk of Legionella growth is minimized by regularly checking water quality parameters such as temperature, pH, and disinfectant levels.

c. Follow your water management program, document activities, and promptly intervene when problems arise.